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Terms & Conditions

Good Eats is an online store that sells food items in bulk to the public. Here are our terms & conditions – please let us know if you need more information on any of these points.

 

Agreement of Sale

We only agree to a sale once your payment has been made and it reflects in our accounts. Prior to this point all items remain the property of Good Eats.

 

Delivery Policy

Each month we will clearly indicate the earliest date that orders can be expected to be delivered or be ready for pick-up. Please see “Delivery Information” for details regarding our delivery/pick-up procedures.

The quoted courier rates are for The Courier Guy’s Economy (ECO) rate, i.e. 2-3 days. Free shipping is currently only available for orders delivered in the Greater Cape Town area.

For all orders that are delivered by courier, we cannot accept any responsibility for the maintenance of a cold chain (if this is relevant for the specific products sold) or any delays that occur once the courier takes receipt of your order. Should this occur, it is not grounds for a return or refund.

Once a person at the provided delivery address signs for the courier delivery (even if that person is not you), we accept that as proof of delivery.

 

Return and Refunds Policy

The provision of any of our products is subject to availability. Should any item be unavailable, we will contact you with alternative options, or issue you with a voucher to the value of the item in question to be used for future orders.

An order can be cancelled if this is done before the close of that specific ordering period. If you want to cancel an order after this time, you can contact us to discuss whether this is possible. However, we under no obligation to do so at this point, and if we are unable to accommodate your cancellation for whatever reason you will be held liable for full payment of your order.

Should you a product be damaged, broken or otherwise spoiled when you receive it, you must contact us within one business day of receipt of your order. We will then arrange for you to be provided with a replacement item (at our cost) or we will provide you with a voucher to the value of the item.

Should you receive the wrong product you must contact us within one business day of receipt of your order. If we agree (based on your order and packing list) that there was a bona fide mistake on our part we will arrange for you to be provided with the correct item in exchange for the wrong one (at our cost). If we are unable to do so for any reason, we will provide you with a voucher to the value of the item.

We provide all our products with a one week satisfaction guarantee. If you are not completely satisfied with any product you received you may contact us within one week of receipt of your order to provide us with the reason for your dissatisfaction. We will endeavour to resolve your complaint to the best of our ability. You may choose to return the product to us (at your own cost). If the item is in its original, unopened state we will provide you with a replacement or with a voucher to the value of the product. If the product has been opened and/or used, we will inspect the product and pass on any concerns/complaints on to our supplier(s). At that point it will be up to the supplier how your complaint will be resolved, and Good Eats can unfortunately not be held liable for issuing a replacement or refund.

 

Payment Options Accepted

Currently we only accept payment by bank transfer (EFT) into the Good Eats bank account, the details of which will be provided during the checkout process.

 

Responsibility

Good Eats takes responsibility for all aspects relating to the transaction including sale of products advertised on this website, customer service and support, dispute resolution and delivery of goods.

 

Disclaimer

We strive to ensure that all information provided on this website is as accurate and up to date as possible, and that none of the products that we sell cause any harm to our customers or the environment. However, due to the possibility of human and technical error, Good Eats accepts no responsibility for the accuracy or completeness of information provided on the website. We have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety. However, since we are not the primary supplier of these products we cannot accept responsibility for any adverse reactions that any of our products may cause for whatever reason. While some of the products on our site are often labelled as “health” or “healthy” products we cannot claim that any of the products or recommendations on this site will have specific health-related benefits. We advise you to always consult with an appropriate professional (medical practitioner or dietician) if you have any doubt as to the use or benefit of our products.

 

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

 

Country of Domicile

This website is governed by the laws of South Africa and Good Eats chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 3114, Matieland, 7602

 

Variation

Good Eats may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company Information

This website is run by Good Eats (Pty) Ltd based in South Africa

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